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Help & Support

My Order has not been received

If you have supplied us with an email address you will receive an email from us letting you know your parcel has been dispatched. Orders are dispatched each working day.

All our deliveries are sent with Royal mail and will arrive with your postman. Our estimated delivery times are:

UK - 2 to 3 working days
EU - 4 to 6 working days
Worldwide - 5 to 10 working days

Some orders will be too large for letter boxes. If you are out when your postman delivers, it is likely that your parcel is will be available at your local sorting office, or left with a neighbour.

If your parcel has not turned up after your estimated delivery time or you think you may have made an error in your delivery address please call our friendly team on 01548 830560 or +44 1548 830560 (international customers)

Can't find what you are looking for? Our friendly support team are here to help - click here for contact details
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